Frequently Asked Questions

We’re here to help, here are some of the top asked questions.

Shipping & Returns

• How long will delivery take?

  Standard Shipping: 3-5 Business Days

  Express Shipping: 1-2 Business Days

  Normally orders are processed within 24-48 hours.

  You will receive an email notification once your order has been shipped.

• How do I track my order?

  You have 2 options to track your parcel:

  Have an account? 

  Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here. 

  
  I don’t have an account yet

  As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

  You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

  *Please note, tracking can take around 24-48 hours to update after dispatch 

• Where do you ship to?

  We currently ship to United States, Canada, Australia, New Zealand, the UK, Europe, as well as many other countries. 

  We are constantly working to make sure we available around the world. 

  Get in touch with us if you are not sure.

• Will I need to pay customs?

  All orders are currently shipped from Australia and customers will not be charged customs or import fees for orders received within Australia and New Zealand.

  For all other countries, you may be subject to additional import fees upon delivery.

  Refusal to pay customs

  If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

  If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

• What is your returns policy?

  If you have received the incorrect items or the items you have received are faulty, please email support@yourdomain.com and we will help you with that.

  If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

  Once returned you will be entitled to a full refund which will not include the cost of the return postage.

  We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

• Can I edit or cancel my order?

  We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed.

  If you would like to edit or cancel your order please contact support@yourdomain.com with the subject ‘cancel’ and your order details as soon as possible. 

Product Questions

• These questions will be specific to the products that you are selling.

  Standard Shipping: 3-5 Business Days

  Express Shipping: 1-2 Business Days

  Normally orders are processed within 24-48 hours.

  You will receive an email notification once your order has been shipped.

• Can I use these everyday?

  Yes, you can. 

  However please keep in mind to only use it for 60 minutes per day.

• Can I wash the case?

  Yes, you can gently wash it with water and some soap or detergent.

• Can I take it on a plane?

  Most will accept it, however its best to check with the airline prior since all have their own rules & regulations.

• How long does this product last?

  Around 1-2 years, before you need to replace the batteries.

  You can use AAA Batteries.

Still got questions?

Contact our email support team on support@yourdomain.com

Or

Call 1800-000-000 Monday to Fri 9am-5pm